Last updated: 30 July 2026
These terms apply to website use and cleaning bookings with FAUSTINA'S SPARKLY SERVICES. The booking summary and any written quote form part of the agreement.
1. Services and estimates
The website provides indicative prices based on the service, estimated duration and information supplied by the customer. The final scope, duration and price are confirmed before work begins. Carpet, upholstery, heavily soiled appliances and unusual properties may require a tailored quote.
2. Minimum booking and hourly charging
Hourly services normally have a two-hour minimum unless a fixed-price specialist service is agreed. Time is charged for the agreed cleaning period. Additional work is only carried out with the customer’s approval.
3. Booking confirmation and payment
A fixed £25 deposit is paid securely through Stripe when the booking is submitted. The deposit reserves the selected date and time while FAUSTINA'S SPARKLY SERVICES reviews the booking details. It is not the full service price. The actual price will be communicated before the clean, and the £25 deposit will be taken into account when the final amount due is confirmed. A booking remains subject to accurate customer information and the team’s review of the requested work.
4. Cancellation and rescheduling
Please give at least 24 hours’ notice to cancel or move a booking. The £25 deposit may be retained for cancellations with less than 24 hours’ notice, same-day cancellations, or failure to provide access. Where reasonable notice is given, the team will explain whether the deposit can be transferred to another date or refunded. Any additional cancellation charge will only be communicated in line with the confirmed booking terms and applicable consumer law.
5. Access, parking and preparation
Customers must provide safe and timely access, working utilities and accurate information about parking, pets, alarms, keys and hazards. Reasonable parking, congestion or access charges may be added where disclosed or unavoidable. Fragile, valuable or unstable items should be secured before the visit.
6. Recurring bookings
Weekly, fortnightly and monthly bookings continue until cancelled. The usual cleaner or exact time cannot always be guaranteed, but FAUSTINA'S SPARKLY SERVICES will provide reasonable notice of material changes. A recurring slot may be released after repeated cancellations or non-payment.
7. Safety and exclusions
Cleaners may refuse unsafe work, pest-contaminated areas, bodily fluids, hazardous chemicals, heavy lifting, external high-level windows or tasks outside the agreed scope. Mould, biohazards and specialist restoration require appropriate providers.
8. Satisfaction and re-clean requests
Please report a cleaning concern within 24 hours of the visit with clear details and, where useful, photographs. Where the agreed checklist was not completed to a reasonable standard, FAUSTINA'S SPARKLY SERVICES may offer a proportionate re-clean of the affected area. Cash refunds are not automatic where a practical re-clean is available.
9. Damage and liability
Accidental damage should be reported promptly. FAUSTINA'S SPARKLY SERVICES will consider the circumstances, pre-existing condition, care instructions and insurance position. Liability is not accepted for normal wear, unstable fittings, undisclosed defects, delicate items left unsecured or damage caused by following unsuitable customer instructions.
10. Privacy and communications
Personal information is handled in line with the privacy notice. Booking updates may be sent by email, phone or WhatsApp. Marketing messages are only sent where permitted and can be stopped at any time.
11. Governing law
These terms are governed by the law of England and Wales. Nothing in these terms limits rights that cannot lawfully be excluded under consumer law. Questions can be sent to faustinaaffumdwamena@gmail.com.